Reduce Your Heat Pump Service Costs

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Simple things to try before calling Midwest Contractor for service!


You can always count on Midwest Contractor for help and service. But here are a few simple things to try before scheduling a visit to your home:


Heat Pump Equipment Pre-Service Checklist:
  1. Know where all of the heating and cooling units are in your home.
  2. Perform basic troubleshooting.
  3. Check your air filter. A dirty air filter is a common cause of problems.
  4. Write down the model numbers of all your heat pump brand's products.
  5. Be ready to explain what problems you've had in detail and with as much clarity as possible.
  6. Know when your problems began and worsened, if applicable.
  7. Make sure the system is accessible to our technician including units in crawl spaces or attics.
  8. Lock pets in a separate room.
  9. Make sure an adult (18 years or older) is home to let in your technician.
  10. Be prepared to answer the phone. Our technicians call when they're on the way to your home.
  11. If you rent your home, make sure you have permission from your landlord or property manager to have the repair performed and be clear on payment responsibility.
  12. If your heat pump is frozen, shut it off before the technician arrives so it's thawed and ready for service.
  13. Have information on all previous heat pump repairs performed on your system readily available.
  14. Be prepared to make a payment for the completed heat pump repair to the dealer.

If this list does not solve your heat pump problem, contact Midwest Heating and Cooling right away for heat pump service. Be sure to have your model number.

Find Your Model Number

Knowing the model and Serial number of your product will help you troubleshoot any problems and will make it easier for us to provide service.


In addition to being listed in your owner's manual or other paperwork that came with your heat pump, the model number is also posted directly on your unit.

You can find the model number listed on a "rating plate" sticker on the unit above the back-seated service valve connections.

If you have a different Heat Pump other than Trane the sticker could be in another place.

And of course, if you are unable to find your model number, you can always call Midwest Contractor - Heating and Cooling Services for a hand at (614) 252-5241

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