We moved into a new home in April, and had to have our air conditioner and furnace looked over to make sure everything was working correctly. One of their mechanics came out and checked everything, played with our dog, and was very quick and efficient. We signed up for their annual service agreement. They called us to schedule an appointment to come check our furnace again for the winter, and made time to come out when we were available. They sent the same mechanic to us that was there before. And again, he was efficient, explained everything to me that he checked and did. Again, was very kind. I am looking forward to using Midwest as my "go-to" company for heating and cooling.